NOTE: If you are experiencing app trouble and your child is showing COVID-19 symptoms, please call your building's attendance line to report this, then proceed with troubleshooting.
Nupner pairs emails that are currently on file in PowerSchool with a new account. Please do not change your email in PowerSchool if you are not seeing your students--the app does not live sync with PowerSchool. Instead, please try the following steps below:
Troubleshooting Steps:
I did not receive a reminder notification to Submit the daily health check
The district no longer sends daily reminder texts, as notifications are built into the Nupner mobile app
Notifications are only sent if you have not submitted the daily health check prior to 7am
Only mobile app users receive automated reminders: confirm that Notifications are turned ON for the Nupner app
If notifications are ON and you still did not receive a text without submitting before 7am, contact support@nupner.com
I did not receive a confirmation email that my submission was received.
Nupner does not email confirmations. You should instead see a "Thank you" message when clicking the Self Health Check option.
My students' names do not appear when I login:
Log out of the app, then log back in with the same account to refresh the app
Verify that the email address you are using is what is already listed in PowerSchool
If the email looks correct and the app has been re-downloaded, try deleting the app and installing the newest version OR try the web-based app instead
If neither of these methods work, contact support@nupner.com
One or more students are visible but another is missing:
Contact support@nupner.com
My issue is not listed here:
Contact support@nupner.com